# Privacy Policy Another Brother Productions LLC provides this privacy policy ("Policy") to inform you of: (i) the types of information we collect; (ii) your choices surrounding such information; and (iii) how we collect, use, share, update and protect such information. This Policy applies to customer information obtained in connection with your access to and use of https://givebacktickets.org ("Website"). This Policy does not alter in any way the terms or conditions of our Terms of Service. Another Brother Productions LLC is committed to maintaining your privacy, providing you with information and choices, and permitting you opportunities to correct inaccuracies. If, after reading this Policy, you have questions, comments or concerns, please contact us at the address indicated below. **Contact:** [email protected] ## Information We Collect We collect information you provide directly to us. By way of example and not limitation, we collect information when you create an account or profile; use the interactive areas and features of our Website; make a purchase or donation; sign up for our programs, contact forms, promotions or mailing lists; and when you email, call or otherwise communicate with us. The types of information we may collect include (i) account information, such as your name, address, phone number, fax number, email address, photos, social media usernames, demographic information and information about your interests and preferences; and (ii) transaction information, such as your name, billing address, shipping address, phone number, email address, credit card information and transaction history. ### Information We Collect When You Use Our Services We may also automatically collect information about you when you access or use our services, including, without limitation: **Device Information:** We collect information about the mobile device or computer you use to access our Website, including, without limitation, the hardware model, operating system and version; unique device identifiers; and mobile network information. **Location Information:** We may collect information about your location when you access or use our Website or otherwise consent to the collection of this information. **Information Collected by Cookies and other Tracking Technologies:** We may use cookies, web beacons and other tracking technologies to collect information about you and your interaction with our Website, including, without limitation, information about your browsing behavior, donation behavior and other engagement with the Website. We use this information in one or more of the ways described in the "Use of Information" section below. ### Information We Collect from Other Sources We may also receive personal information about you from other sources and combine or link that with information we have about you. ## Use of Information We use the information we collect about you for a variety of purposes, including, without limitation: (i) providing and delivering services, process and complete transactions and sending you related information, including, without limitation, donation confirmations, receipts, updates, security alerts, and support and administrative messages; (ii) providing, maintaining, and improving the Website; (iii) investigating and preventing fraudulent transactions and other illegal activities; (iv) responding to your comments and questions and providing customer service; (v) communicating with you about Give Back Tickets services, offers, promotions, news, upcoming events and other information we think will be of interest to you; (vi) monitoring and analyzing trends, usage and activities; (vii) personalizing the Website and provide advertisements, content or features that are targeted toward your interests; (viii) delivering automated communications as part of our community engagement programs; (ix) processing and responding to AI chat conversations and providing personalized AI assistance; and (x) tracking your participation in our programs to provide customized content and support. ## Sharing of Information We may share personal information about you outside of Another Brother Productions LLC and its affiliates, including, without limitation: (i) with third parties who complete payment or other transactions or perform services on our behalf; (ii) we may make our postal mailing list and general engagement information available to selected organizations we believe may offer products or services of interest to you; (iii) when you sign up for and participate in the interactive areas of our Website, certain information about you may be displayed publicly on our Website and on third party sites, such as your photos, stories, posts and other information you choose to provide in your profile; (iv) in connection with, or during negotiations of, a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets; (v) if we have a good faith belief that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; (vi) to enforce our agreements, policies, and terms of use; (vii) to protect Another Brother Productions LLC, our members, our customers and/or any other person from harm; and/or (viii) with your consent. We may also share aggregated, non-personally identifiable information about you. ## AI Chat Services and Data Processing **AI Conversation Data:** When you use our AI chat services, we collect and process your conversation data, including questions, responses, and interaction patterns. This data is used to provide personalized assistance, improve our AI services, and deliver relevant content from our resource library. **AI Service Providers:** We may use third-party artificial intelligence service providers to power our chat functionality. Your conversation data may be processed by these providers in accordance with their privacy policies and our data processing agreements. We ensure these providers maintain appropriate security and privacy standards. **Data Separation:** Personal data collected for our community programs is kept separate and is not shared with or processed by AI services. Only AI chat conversation data is processed by AI systems. **Conversation Storage and Retention:** AI chat conversations are stored for service delivery and improvement purposes. We retain conversation data for up to 2 years unless you request deletion or delete your account. **Human Review:** Conversations may be reviewed by our team members for quality assurance, safety monitoring, and service improvement purposes. Any human review is conducted under strict confidentiality agreements. **Content Personalization:** We analyze your AI chat interactions to recommend relevant content from our library and customize your experience based on your interests and needs. ## Voice Data Processing (Future Feature) **Voice Recording Collection:** When our voice features become available, we may collect voice recordings when you interact with our voice-enabled services. Voice data collection will only occur with your explicit consent. **Voice Data Processing:** Voice recordings may be transcribed, processed, and analyzed to provide voice-based AI interactions and improve our services. We may use third-party voice processing services that comply with strict privacy and security standards. **Voice Data Retention:** Voice recordings and transcriptions will be retained for up to 1 year unless you request earlier deletion. You can delete voice data at any time through your account settings. **Biometric Considerations:** We do not create or store voice prints or other biometric identifiers from your voice data. ## Automated Communications and Marketing **Program Communications:** When you enroll in our community programs, you consent to receive automated text messages and emails containing program content, updates, and guidance for the duration of the program. **Communication Frequency:** You will receive communications as appropriate for your chosen programs, unless you opt out of specific communication types. **SMS Compliance:** By providing your mobile phone number, you consent to receive text messages from us. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. **Engagement Tracking:** We track email opens, link clicks, and message engagement to personalize your experience and improve our content delivery. **Communication Preferences:** You can modify your communication preferences at any time through your account settings or by contacting us directly. ## Data Retention and Deletion **Account Data:** We retain your account information for as long as your account is active. After account deletion, most personal data is removed within 30 days, though some data may be retained for legal compliance purposes. **AI Conversation Data:** Chat conversations are retained for up to 2 years to improve our services and provide consistent support. **Program Participation Data:** Information about your participation in our programs is retained for up to 3 years to provide ongoing support and program improvements. **Communication Data:** Records of our communications with you are retained for up to 7 years for customer service and legal compliance purposes. **Right to Deletion:** You may request deletion of your personal data at any time by contacting us. We will process deletion requests within 30 days, subject to legal retention requirements. ## International Data Transfers and Rights **Data Transfers:** If you access our services from outside the United States, your personal data may be transferred to and processed in the United States. By using our services, you consent to such transfers. **European Union Users:** If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including: - Right to access your personal data - Right to rectify inaccurate data - Right to erasure (right to be forgotten) - Right to restrict processing - Right to data portability - Right to object to processing - Right to withdraw consent **Exercising Your Rights:** To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. ## Consent and Opt-Out Mechanisms **SMS Marketing Consent:** By providing your mobile phone number and enrolling in our services, you explicitly consent to receive automated text messages related to your chosen programs. You can withdraw this consent at any time by replying STOP. **AI Chat Consent:** By using our AI chat services, you consent to the collection, processing, and analysis of your conversation data as described in this policy. **Voice Data Consent:** When voice features become available, we will obtain your explicit consent before collecting any voice recordings. **Email Marketing:** You can opt out of promotional emails at any time using the unsubscribe link in our emails or by contacting us directly. **Selective Opt-Out:** You can choose to opt out of specific types of communications while maintaining others (e.g., opt out of promotional emails but keep program-related messages). ## Social Sharing Features The services we provide may offer social sharing features or other integrated tools, which let you share actions you take with respect to the Website with other media, and vice versa. The use of such features may enable the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features. ## Security Another Brother Productions LLC takes reasonable measures, including, but not necessarily limited to, administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. ## Your Information You may update or correct information about you by logging into your account. You may also email us if you wish to deactivate your account, but note that we may retain information about you for legitimate business purposes or as required by law. ## Promotional Communications You may opt out of receiving promotional emails and text messages from Give Back Tickets by following the instructions in those communications or changing your preferences. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your donations, account, membership or our ongoing business relations. ## Location Information In the event you do not wish Give Back Tickets to receive your location information, you have the ability to turn location-based services on and off by adjusting the settings of your mobile device, or by following the standard uninstall process and removing all Give Back Tickets applications from your mobile device. ## Third Party Advertising, Analytics and Services We may allow third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the Website. This information may be used by Give Back Tickets and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests and to better understand your online activity. In addition, the Website may contain links and/or interactive functionality interacting with the applications and/or websites of third parties. This Policy does not apply to, and we are not responsible for, third party cookies, web beacons or other tracking technologies, links, applications or websites, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. ## Your California Privacy Rights California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. However, under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. Give Back Tickets qualifies for this alternative option. To opt out of having your information shared with third parties for direct marketing purposes, please send us an email. ## Changes to this Policy Give Back Tickets may change this Policy from time to time and in any manner in Give Back Tickets' sole and absolute discretion. Any such change shall be effective immediately upon the posting of the amended Policy on the Website, and no notice of any such change shall be required for such amended Policy to be effective. We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy. ## Relationship to Terms of Service This Privacy Policy is governed by and should be read in conjunction with our Terms of Service, which contain important legal terms and conditions for using our services. --- *Last Updated: June 2025 For questions about this Privacy Policy, please contact us at [email protected] or visit https://givebacktickets.org